Refund document
Refund eligibility and process
Please review this policy before purchasing any subscription, consulting, tailored solution or one-time service from Lotus Beta Analytics.
1. Overview
This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by Lotus Beta Analytics. By purchasing our services, you agree to the following terms regarding refunds.
2. Eligibility for Refunds
Subscription Services
- Refunds for subscription services may be available within 14 or 30 days of the initial purchase, provided that no significant usage of the service has occurred.
- For monthly or annual subscriptions, refunds may be prorated based on the time remaining in the subscription period.
One-Time Services
- Refunds for one-time services, such as specific analytics reports or tailored consulting, will be considered on a case-by-case basis.
- Refund requests must include a detailed explanation of the issue and evidence showing that the service delivered did not meet the agreed scope.
3. Non-Refundable Circumstances
- Usage of Service: Once significant use or access to our services has occurred, you may no longer be eligible for a refund.
- Custom or Tailored Solutions: Services that have been custom-developed or tailored to your specific requirements may not qualify for a refund once work has commenced.
- Third-Party Services: Refunds are not applicable for any services provided by third-party vendors integrated into or accessed through our platform or services.
4. Refund Request Process
Request Submission
- To request a refund, contact our support team with your account details, service details and reason for the refund request.
- All refund requests must be submitted within 30 days from the date of the original purchase.
Review Process
- Once a refund request is received, our support team will acknowledge the request within 3 business days.
- We will review the request and may contact you for additional information where necessary.
Resolution
- If your request is approved, the refund will be processed through the original payment method within 3–5 business days.
- You will be notified by email regarding the status of your refund.
5. Changes to the Refund Policy
Lotus Beta Analytics reserves the right to modify or update this Refund Policy at any time. All changes will be communicated on our website and will become effective upon posting. Continued use of our services implies acceptance of the revised refund terms.
Need to request a refund?
Contact our support team with your account details, service details, payment information and reason for the refund request.
support@lotusbetaanalytics.com